Someone on your website wants to know if you treat sciatica. They are not a patient, and they should not land in a queue that asks you to create a patient record for them.
Choose the type on the form
On a form's edit page, the Type setting has two choices: Patient intake, the default, and Contact. Contact is described there as a message to reply to, shared by link or embed, not attached to services. Switching type changes how submissions are handled, not the questions you have built.
How a message is handled
Contact submissions arrive in the same Submissions inbox as intake forms, and they count toward the sidebar badge while they wait. A pending contact message has these actions:
- Reply opens your email app with a message to the address they gave, subject Re: and the form's name. It uses the first email question on the form; if there isn't one, or it was left blank, the card says No email address given instead.
- Mark handled moves it out of Pending. There is no patient to link or dismiss, so handled is its resolved state.
- Create patient and Link to existing patient are still there, for the person who writes in and then books.
Once the inbox holds a contact message, a row of type filters appears: All types, Patient intake and Contact. Until then the row stays hidden, so a practice that never uses contact forms never sees it.
What a contact form stays out of
Because it isn't a patient form, a contact form doesn't show in a patient's forms list or in the list of forms you can attach to a service. You share it by link or embed it on your website, and it works well with the one-page layout since it is usually only a few questions. Submissions still appear in the forms inbox.
Avoid asking for health details on a contact form. Every submission is stored and handled with the same protections as an intake.