Online booking
Online booking, on your terms.
Online booking isn’t one setting here, it’s a choice: open a public link anyone can use, keep booking to patients you’ve already invited to the portal, run both, or run neither. Every channel books into the same calendar, with the same hours, buffers, and cancellation policy as everything else — see Scheduling for those.
Try it
Book a sample appointment, then see where it lands.
Pick a service and a day, or hit Next available to jump straight to the first open time. Then look right: that’s the card your staff get.
Sample practice and sample times. Nothing you type here is saved or sent.
What your patient sees
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What your staff see on the Calendar page
New online bookings
2 bookings from your public booking link. We suggest the likeliest patient for each.
A new online booking goes onto your calendar right away and waits here until you match it to a patient. A badge on the sidebar tells you it’s waiting.
Public or invite-only
Public online booking, or invite-only booking for existing patients.
Two independent switches, not one all-or-nothing setting: public booking lets anyone with the link pick a service and time with no account or password, while patient-portal booking opens the same calendar only to patients you’ve already invited. Run either, both, or neither — a lot of practices start invite-only and open the public link later once they know what to expect. Every new online booking goes onto your calendar right away, marked as an online booking, and waits in a queue until you match it to a patient record, so nothing arrives without you seeing it.
Reservation holds
One reservation system behind every booking channel, so nothing gets double-booked.
A time slot can be booked from more than one place — your own calendar, the public booking link, or the patient portal — and all three run through the same underlying reservation system rather than three separate booking paths bolted together. Picking a time online holds it for a few minutes while that person finishes; the hold releases automatically if they never confirm, and locks in the instant they do, before anyone else booking at the same moment can take it.
Built on your real calendar
Online bookings follow the same hours, buffers, and cancellation rules as everything else.
An online booking isn’t a separate calendar bolted onto the real one — it’s the same calendar, so it already respects facility and provider hours, buffers before and after a service, and the practice’s reschedule/late-cancellation window. Nothing to configure twice. See Scheduling for the calendar sync, hours, and policy details underneath it.
Online booking questions, answered.
Can patients book an appointment online without creating an account?
Yes — the public booking link lets anyone pick a service and time with no account or password. That's independent from invite-only booking through the patient portal, which your practice can turn on separately for patients you've already invited.
Can I limit online booking to patients I already know?
Yes. Invite-only booking through the patient portal is a separate switch from the public link — your practice can run it instead of, or alongside, public booking, for patients who've already been invited to the portal.
What stops two people from booking the same time slot at once?
Every booking channel — your own calendar, the public link, or the portal — runs through one shared reservation system. Picking a time online holds it for a few minutes while that person finishes, and the hold releases automatically if they never confirm.
Do online bookings show up directly on my calendar?
Yes. A confirmed online booking is on your calendar right away, marked with an Online booking badge, so the time is already held. It also waits in a New online bookings queue on the Calendar page until you match it to a patient record, create one, or leave it as a guest.
Do online bookings follow the same hours and cancellation rules as everything else?
Yes. An online booking uses the same calendar as everything else, so it already respects facility and provider hours, service buffers, and the practice's reschedule/late-cancellation window — nothing to configure twice.